FREE STANDARD SHIPPING FOR ALL ORDERS OVER $75 OR FLAT RATE OF $9.95 USD
ADDRESS Unit 5, 809-821 Botany Road ROSEBERY NSW 2018, Australia
POSTAL PO BOX 201, Double Bay NSW 1360, Australia
T 61 2 8354 6700 F 61 2 8354 6777
Product help/Faults/general customer service:
Please note, if your enquiry is regarding a product fault, please ensure you provide the following information with your email:
Full name of product
Image and description of fault (if possible)
Where the purchase was made (store and suburb)
Date (and proof) of purchase:
For any issues regarding your order, general queries or comments, please include all relevant information and any pictures that may help speed up your enquiry.
We will endeavour to respond to your email within 72 hours. Our Customer Service team are based in Sydney, Australia and are available Monday to Friday 8.30am – 5.30pm (AEST) excluding Public Holidays.
Please be advised that ModelCo HQ is closed over the Christmas period with limited warehouse staff working during this time. As a result, any online orders placed from 22/12/2016 – 09/01/17 may take slightly longer than usual. Please know, once your order has been placed no changes can be made.
For orders placed before 22/12/2016, please see estimated cut off dates for delivery before Christmas below. These dates are subject to postal system delays that can be experienced during the busy holiday period and are out of the control of ModelCo.
· Domestic: Monday the 19th of December
· International: Wednesday the 14th of December
All email enquiries will be responded to from 09/01/17.
We always love hearing from you and welcome all enquiries but please note, due to the considerable number of requests we receive each week for sponsorships and collaborations, unfortunately we cannot reply and fulfil all requests. ModelCo review each and every email that comes to us and will be in touch if the opportunity is of interest.