International Head Office
Unit 5, 809-821 Botany Road ROSEBERY NSW 2018, Australia
PO BOX 201, Double Bay NSW 1360, Australia
T +612 8354 6700
F +612 8354 6777
Marketing and PR Enquiries – Australia
Marketing and PR Enquiries – International
Blogger and social influencer enquiries
Product help/Faults/general customer service:
Please note, if your enquiry is regarding a product fault, please ensure you provide the following information with your email:
Full name of product
Image and description of fault (if possible)
Where the purchase was made (store and suburb)
Date (and proof) of purchase:
For any issues regarding your order, general queries or comments, please include all relevant information and any pictures that may help speed up your enquiry.
We will endeavour to respond to your email within 72 hours. Our Customer Service team are based in Sydney, Australia and are available Monday to Friday 8.30am – 5.30pm (AEST) excluding Public Holidays.
Distribution and Sales
We always love hearing from you and welcome all enquiries but please note, due to the considerable number of requests we receive each week for sponsorships and collaborations, unfortunately we cannot reply and fulfil all requests. ModelCo review each and every email that comes to us and will be in touch if the opportunity is of interest.